Small businesses manage risk constantly . . . including the risk of outlandish behavior from bad customers. The story of a Harvard Business School professor who threatened to sue Sichuan Garden Restaurant for an alleged 4-dollar discrepancy in his take-out order has gone viral. Funny as might be, I give kudos to the restaurant owner for how he tried to manage the situation: with courtesy and professionalism, but without surrendering to "legal" threats and extortionate behavior.
RICHARD m. jUANG, eSQ.
Welcome. Here you can follow legal news, law firm updates, and occasional cat photos.